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Frequently Asked Questions


 

FREQUENTLY ASKED QUESTIONS

 

Current Round ETA’s: 

(Please keep in mind these can change, but we will keep everyone informed of anything in our Alaskan Wildlings group on Facebook!) please check the preorder updates page here : https://alaskan-wildlings.com/pages/little-alaskans-preorder-updates

 

Q: how long does shipping take?

A: we print labels on Sunday and Wednesday afternoons, we then pack orders on Monday’s and Thursday’s, USPS picks up from us every Tuesday and Friday. 

 

Q: What happens if I order multiple preorders on one order?

A: If you order a mix of any different preorders or in stock items, they will all be held until the last items arrive.

 

Q: Do you offer Paypal Layaway?

A:   No, we do not. We do offer Laybuy. 

Q: I totally forgot to use a discount code! Can I get it added after the fact?

A: I’m sorry, but we do not add discount codes after the order has been placed.

 

Q: I want a discount code! How do I get one?

A: The best place to find a discount code is searching our two Facebook groups (Alaskan Wildlings or Alaskan Wildlings Tribe & BST). We offer different codes for each rounds along with rep codes for closed preorders or in stock items.

Q: I want a refund/to cancel my order. 

A: Please review our return/cancellation/refund policy, then follow the following link to the request document.

https://docs.google.com/forms/d/1xcEoJ6UlYvLvmKnaI-QdhuXJ7dsIhirBMxwhgDct5sQ/edit?pli=1

Q: I have moved since I placed my order! What do I do?

A: Please follow the link, and fill out our address change form, then pm our facebook business page. allow two weeks for processing. 

https://docs.google.com/forms/d/1uRv2VvZIIzTbjI_IQFQeQHpBUIllvDKVybbQJAYQczQ/viewform?fbclid=IwAR0yK_0pXOedyzkod8wse-yIowTQUxZRsGliBDfCEXyI9orJ1sCEoiHB6SA&edit_requested=true

Q: Why do I see preorders that are supposed to be “closed” still on the website?

A: We leave up a portion of the extras after we close a preorder on the website at a slightly higher rate than the open preorder ($1 added once closed). We pull the specific preorder when it gets close to being shipped to us. If a print is “sold out” as a closed preorder it is because the handful of extras sold out, there will be more once in hand.  

 

Q: Can I get my order shipped with or without inserts?

A: The only diapers that automatically come with inserts is Mama Koala diapers. They come with a microfiber insert. Our customs Little Alaskans line does not come with inserts automatically. If you are trying to get MK diapers without inserts to save on shipping, please private message our business page to see what we can do for you!

 

Q: Am I able to add/change to an already placed order?

A: If you placed an order and realized there was a mistake to your order or you forgot something, please private message the business page as soon as you can so we can get it edited for you! Please have your order number ready and exactly what needs changed.

 

Link to Alaskan Wildlings Business Page: https://www.facebook.com/LittleAlaskans/

Link to Alaskan Wildlings main group: https://www.facebook.com/groups/832409437127430/

Link to Alaskan Wildlings Tribe & BST: https://www.facebook.com/groups/770680756683562/

Link to Alaskan Wildlings preorder website:

Alaskan-Wildlings-Preorders.com

 

Please make sure to join us there where we keep everyone up to date with all information, show sneak peeks, print previews and LOTS more!